Announcement

Collapse
No announcement yet.

Capital City Markets

Collapse
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • Capital City Markets

    Has anyone here had experience with Capital City Markets? U.S. clients who were formerly with Tallinex were transferred to them. I cannot withdraw my money!

  • #2
    I received this email below from them a few weeks ago....


    Good Day

    As you are probably aware, the last several months has seen CCM operating under extremely difficult circumstances due to on-going banking issues.

    We certainly appreciate the frustration that ensues when funds cannot be withdrawn promptly, and empathise with clients who have been directly affected by the situation, but there are two important points that need to be made:

    1) CCM did not cause this problem, and

    2) CCM has been working diligently to resolve it.

    The reason for this email is therefore to simply ask for your on-going patience in allowing us to continue resolving the situation as quickly as possible.

    Will this happen as quickly as everyone would like? Of course not - a government agency is involved, so speed and efficiency are not expected, but the resolution we have been working towards will come in due time.

    CCM is committed to keeping clients informed during this difficult period, but due to the high volume of individual email requests for information, we have elected to focus on update announcements similar to this one - allowing the latest information to be received by all affected clients at once.

    If you previously made a direct enquiry regarding progress then you will be aware that release of funds was anticipated sometime in early February. Unfortunately, several individuals thought that they could jump the queue and speed up their own withdrawals by lodging fraud complaints with the bank. Instead, these bogus allegations have lead to additional investigations which are expected to further delay the pending release of funds.

    Whilst the latest turn of events is clearly not ideal, please rest assured that resolving these core issues is our highest priority, and that all available resources are being used to assist the agency involved in completing its review, releasing the frozen assets, and allowing a return to normal operation.

    Comment


    • #3
      Has anyone since received any updates concerning withdrawals and the "server issue"? There has not been any constructive responses, merely that they are dealing with their server issues but it has been more than two months. Any news anyone can share would be great.

      Comment


      • #4
        Originally posted by vincey009 View Post
        Has anyone since received any updates concerning withdrawals and the "server issue"? There has not been any constructive responses, merely that they are dealing with their server issues but it has been more than two months. Any news anyone can share would be great.
        I have always had a good overall impression with them so I hope that they can get these issues resolved.

        I emailed them again on 3/5 asking about the server issue and the withdrawal issue and they responded the same day with this response:

        "Your support request has been updated:

        Good Day

        Unfortunately there is no updates to give, we are still in the same situation.

        Our Funds in our banking facility are still frozen, and our server is still down.

        Sadly, we cannot give any time frame as to when either of these issues will be fixed, but we are trying to give clients updates, if, and when they are received.

        Once again we thank you for your understanding and patience.

        If you have any additional questions, please do not hesitate to contact us."





        Comment

        Working...
        X