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Problem with ST servers today?

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  • Nick
    replied
    Originally posted by WhiteApe View Post
    I wonder how the weekend hardware upgrade went. I am currently unable to connect to the copier server at market open
    Hi Whiteape,

    It didn't go well. We spent the entire weekend working on the update after also spending a huge amount of money on the new hardware, however it's not configuring correctly.

    That's why you guys experienced a disconnection earlier. Everyone should be back online at this point.

    I'll post again once I know more.

    Leave a comment:


  • WhiteApe
    replied
    now connected - hope its stable

    Leave a comment:


  • nwboater
    replied
    I wonder too. Have been getting disconnects. Will contact support.

    Cheers,
    Rod

    Leave a comment:


  • WhiteApe
    replied
    I wonder how the weekend hardware upgrade went. I am currently unable to connect to the copier server at market open

    Leave a comment:


  • timo
    replied
    Is the copier playing up again at the moment?

    If anyone is running SiamFX - you should check your open trades ASAP.

    I just noticed that 8 trades closed about half an hour ago on the master that appear to have not closed on my account.

    So could be just me, or everyone ... just a heads up

    * Edit * - False alarm. It was just the Control Panel not updating for a while. Didn't mean to scare anyone
    Last edited by timo; 05-29-2014, 04:20 AM.

    Leave a comment:


  • timo
    replied
    Well, that's good news for Business growth Nick - well done!

    40% in one week. Thats some crazy good uptake.

    Phillip advised me on chat that Will is working around the clock to resolve the issue, and we all thank him profusely for this.

    If there is anything any of us can do to assist just let us know. It's in all of our interests to have the signal copier as solid (moar solid?) as a rock.

    Please throw as many blazingly fast servers at the problem as possible!!

    Also - this is a separate suggestion. If this could be achieved without adding any overhead to the signal copying process, it would be extremely useful to have the ability to see the time delay between the trader -> signal copier and/or between signal copier -> my vps and/or between my vps -> broker.

    At the moment we just have 'closure time' and 'slippage', but this could be anywhere between the trader and the broker, where there are a number of stops.

    Take last nights issue for example, I initially thought it was either the trader himself who was closing trades during a massive liquidity spike, or the broker was overloaded and couldn't close trades in an acceptable time. It never occurred to me the issue could be the signal copier. But if there was an extra column or two in the analyitics page or history page, then I could have seen at a glance that the issue was actually from the ST server / signal copier, and not the trader or the broker.

    I think another thing you/we might need is a status page. Like what web hosts have. This should be our first port of call when an issues arises, so we quickly view the status page - you might put up a notice 'temporary load on signal copier, to be resolved in 5min'.

    Between these 2 things it might save you a few hundred support tickets?

    Leave a comment:


  • Nick
    replied
    Originally posted by Okda View Post
    was it an attack on the servers ?
    No, absolutely not.

    The number of connections on our network have grown by 40% in the past week. As a result they're becoming overloaded.

    New servers are ready to be installed, however we need to wait for the market to close before we can configure them.

    Leave a comment:


  • Okda
    replied
    was it an attack on the servers ?

    Leave a comment:


  • nc!
    replied
    Now it seems it is back ok.

    Leave a comment:


  • Daniel
    replied
    Originally posted by WhiteApe View Post
    Discussion on Viper thread but seems to have affected other signals:

    http://www.forexsignals.com/forum/sh...1365#post11365
    Yes, we are aware of the problem and we will fix that as soon as possible.

    Leave a comment:


  • WhiteApe
    started a topic Problem with ST servers today?

    Problem with ST servers today?

    Discussion on Viper thread but seems to have affected other signals:

    http://www.forexsignals.com/forum/sh...1365#post11365
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